11th May 2020: The UK Government have issued new advice and in line with these guidelines we will stay closed, at least until 1st July. If you have a booking with us between now and then we will be in touch.
We hope to open soon but will be led by UK Government guidance. We will only open if it has been deemed by the relevant authorities safe to do so.
Our cancellation policy
We want to be as helpful as possible however please appreciate we are in unprecedented times, much of which is out of our control. At all times we are guided by UK Government measures.
Our cancellation policy remains the same in the following circumstances:
if the UK government allows us to open and we choose to open
if the cancellation is for a future date when we expect to be open
We are finding out about lockdown measures incrementally, if you have a booking with us over a time we cannot open we will contact you to arrange the cancellation of your stay.
You can see our full Ts&Cs here however in summary…
The first night of your stay is non-refundable and you may cancel the booking without further charges if notice is given at least 24 hours prior to 12.00 hours (local time) on the arrival date
If your booking is for arrival on 24th you must cancel or let us know of any changes before Midday on 23rd.
Should you cancel less than 24 hours before arrival, i.e. from Midday the day before, the full cost of the booking will be charged.
If you would like to move your booking to a later date we are more than happy to do that provided:
You tell us during the free cancellation period, i.e. before Midday the day before arrival. Any later than that we will not move the booking and the full cost of the stay will be charged.
You tell us the date you would like to move it to at the point of getting in touch as we will not issue a credit note or voucher for you to come back to us at a later date.
It’s a date within 3 months of the original arrival date or before 31st October – whichever comes first.
Moving the booking is subject to availability and if we cannot find another date which suits the booking will be treated as a cancellation.
Should the hostel be forced to close credit notes for the full amount paid will be issued. In all circumstances these will be valid for 2 years.
Get in touch
If you have any questions regarding this or any other aspect of your booking please get in touch, you can call us on 01736 791664 email firstname.lastname@example.org or use the form below: