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Coronavirus Update

The safety and health of our guests is our primary focus right now and we are taking all necessary steps to minimise the risk of Coronavirus at Cohort Hostel.

We have a Coronavirius policy in place and believe that: (1) regular cleaning of the hostel (2) encouraging all guests to adhere to good hygiene practises and (3) monitoring the health of our guests will be our best defence.

What we are doing…

  • Wherever possible we are spreading people throughout the hostel to minimise the number of individuals in any one room.
  • We are only allowing guests and staff into the building; it is no longer open to the general public.
  • For educational / group bookings we are closing off as much of the hostel as possible for the duration of their stay, therefore greatly minimising the risk of contagion to that group from members of the public.
  • We are putting in place hand washing or sanitising facilities in each bedroom.
  • Awareness posters throughout the building advising guests on best hygeine practices.
  • On top of our already thorough cleaning procedures we are regularly sanitising all handrails, bannisters and door handles.
  • A hand sanitiser unit has been installed by the entrance to the building.
  • Keeping an eye out for any guests who feel, or become unwell.
  • We have a procedure in place for any suspected cases of COVID-19.
  • Strict guidelines for staff on how they can protect themselves while on shift.
  • Keeping up to date on government and Public Health England advice so we can monitor and plan accordingly.

What you can do…

  • Call 111 if you have been to an effected country within the last 14 days or have been in contact with someone who has had the Coronavirus and if you have one or any of the following symptoms – fever, cough, shortness of breath.
  • Any guest who has returned from abroad in the last 14 days should avoid coming to stay at Cohort (and self-isolate). We will happily move your booking forward to a later date (see below).
  • Wash your hands for at least 20 seconds or sanitise your hands at regular intervals throughout the day, especially when you enter a building or before you eat.
  • Sneeze or cough into a tissue then immediately discard it. Keep tissues with you.
  • Keep up to date with Government advice – especially if you have been to an affected area within the last 14 days.
  • If in doubt or you feel unwell then please postpone your stay at Cohort, we are happy to move your booking forward to a later date (see below).
  • For the latest advice and guidance for the public please visit the government website.

Our cancellation policy

Provided we are open for business as usual our cancellation policy remains the same. You can see our full Ts&Cs here however in summary…

  • The first night of your stay is non-refundable and you may cancel the booking without further charges if notice is given at least 24 hours prior to 12.00 hours (local time) on the arrival date
    • If your booking is for arrival on 24th you must cancel or let us know of any changes before Midday on 23rd.
  • Should you cancel less than 24 hours before arrival, i.e. from Midday the day before, the full cost of the booking will be charged.
  • If you would like to move your booking to a later date we are more than happy to do that provided:
    • You tell us during the free cancellation period, i.e. before Midday the day before arrival. Any later than that we will not move the booking and the full cost of the stay will be charged.
    • You tell us the date you would like to move it to at the point of getting in touch as we will not issue a credit note or voucher for you to come back to us at a later date.
    • It’s a date within 3 months of the original arrival date or before 31st October – whichever comes first.
    • Moving the booking is subject to availability and if we cannot find another date which suits the booking will be treated as a cancellation.
  • Should the hostel be forced to close all deposits / monies paid will be refunded in full.

Get in touch

If you have any questions regarding this or any other aspect of your booking please get in touch, you can call us on 01736 791664 email or use the form below:

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Pod dorm beds from £19.75/person/night
Private rooms from £33.25/night
Triple rooms from £62/night
Family rooms from £79/night

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