TRUST, TRUST, TRUST. In a Covid-19 world we understand that there is a new normal; more importantly we understand how important it is that you have trust in our health, safety and hygiene practices. Trust that we are doing everything in our power to ensure that our building and our guests are safe as possible and that it is safe to stay with us.
To reiterate that trust we applied for and received the Visit England ‘Good to Go’ accreditation and the World Travel & Tourism Council ‘Safe Travels’ accreditation which means we are following British and worldwide industry standards to keep our accommodation safe and taking all necessary steps to stay Covid secure. See our certificate here.
We have inevitably had to make changes to the way we operate the hostel. Rooms have changed, facilities have changed, procedures have changed… but we haven’t changed. We are still the same old (well not so old), chirpy people but we may just sometimes be wearing a mask; it’s nothing personal and we’ll still be smiling behind it :-).
We are being led by UK Government guidelines, which are coming out frequently and so we are making further changes as guidance is published.
In order to remain as flexible as possible over this period we have adjusted our Terms & Conditions for bookings made on or after 10th June 2020; these changes allow for free cancellations / modifications up until Midday the day before arrival. Please note that free cancellation does NOT apply to bookings for NYE 2021/22.
More information can be found on our T&Cs page; please do take a look – we’ve tried to make it as friendly and readable as possible.
All our school and group bookings for the foreseeable future are protected by our Covid-19 Flexibility Guarantee. This ensures that if your trip is cancelled for any Covid-19 related reason (lockdown / local lockdown / outbreak in the school, etc.) and government guidance advises you not to travel you will either be able to transfer your trip to a later date OR cancel entirely and receive a full refund.
As you navigate our website you will come across some changes. We are currently not offering beds in shared dorms and all our rooms are private for solo travellers, couples, families or friends with a new pricing structure to reflect this. Pricing is per room instead of per bed.
In addition to this we have reduced the occupancy of the hostel to minimise the number of people in the building as this ensures safe access to facilities.
Within the rooms we have removed the privacy curtains from the bed; with the rooms all private this shouldn’t pose too much of an issue and it minimises COVID transmission via soft furnshings which cannot be laundered between guests.
While there are no legal restrictions, in light of rising cases of COVID, especially among younger, unvaccinated people, we have made a personal choice not to open our dorm beds and to continue on the basis of private rooms only.
There are currently no restrictions on booking those private rooms however and they are available for 1 – 6 people.
One thing we cannot escape from or change is the fact we are a hostel residing in an old Grade II listed building with shared washroom facilities. However we are confident that the changes we have made minimise the risk of COVID transmission within these facilities.
We have installed contactless taps to minimise touch points, are cleaning the shower blocks (even more) regularly, providing sanitisation products within the showers for guest use, ensuring shower blocks are kept fully ventilated and are operating a social distancing system in each washroom block.
We appreciate that this may be less than convenient at times but please trust that we are these doing things to ensure your safety and that of our staff.
All our facilities are now open and operating as usual; we just ask people to exercise common sense when using areas such as the self-catering kitchen and to be aware of social distancing in these areas.
We have installed alcohol hand sanitising stations throughout the hostel and we expect all guests to use these, especially when they enter and leave the building and when entering and leaving the washrooms.
Shared kitchen facilities represent a higher risk area. For this reason we are limiting the number of people using this facility at any one time.
We know what an important facility this is and will aim to keep it open throughout however this is reliant on guests being meticiulous about washing and tidying up after themselves and clearing out food when they leave. We will be reviewing the kitchen facility regularly and reserve the right to shut it at any point if we deem it necessary.
In order to minimise risk for our guests and staff safe we have reduced the capacity at Cohort. This reduces the risk of crowding in facilities as well as ensures that you feel safe during your stay. While it is no longer mandatory to wear a mask inside we are encouraging our staff and guests to use a face covering in our narrow corridors.
We reside in a Grade II listed building with some small corridors and so care and common sense will need to be used.
We have revised and implemented enhanced cleaning protocols at Cohort.
Staff will be carrying out regular checks and cleans of all surfaces and touch points throughout the building.
For those that have stayed with us before, another change is that we have moved our check-in time from 12 to 2pm to allow extra time for deep cleaning of the rooms between guests.
We encourage our guests to download and use the Covid-19 NHS Test & Trace app. You can then check-in at Cohort on arrival using the QR code that we will supply. More details, including the QR code, can be found here.
All the above measures are designed to keep you and our staff safe: That is our priority. On arrival you will be given a leaflet outlining all these changes and the new procedures that you need to know.
Our new procedures are fluid and will be constantly monitored and revised to ensure that we are acting in the best interests of our guests and staff while still ensuring that you have a good time during your stay; after all, you are on holiday.
We trust you’ll appreciate the reason for all these changes and visit us confident in the knowledge that everything we have done (and will continue to do) at Cohort will make it a safe and pleasurable place to stay.
When all is said and done the best way for you to keep safe is to regularly wash your hands for 20 seconds, dry them properly, adhere to social distance guidelines and avoid touching your eyes, nose or mouth. If these simple measures are followed then that is the best way to keep yourself safe and those around you safe.
St Ives town is doing everything it can to reduce the risk of transmission when out and about. Please do behave responsibly around town – adhere to individual premises requests around social distancing and mask wearing and be mindful of others. Above all keep smiling – you’re on holiday! Finally!
If you have any questions before you arrive about these changes or our health and hygiene procedures then please do not hesitate to contact us, you can call us on 01736 791664 email firstname.lastname@example.org or use the form below: