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Terms & conditions

Below are our T&Cs in brief, to download the full version click here Cohort Hostel Terms & Conditions.

To secure a booking

When you make a booking you will be asked for the first night’s accommodation per bed space as a deposit, this is non-refundable in the event of cancellation.

For bookings made on or after 10th June 2020:

Bookings of up to 6 people will not be asked to pay a deposit when making a reservation (including those who book the non-refundable rates) however card details will need to be supplied at the point of booking as a security against a late cancellation or no-show. 

For bookings of 7+ people or 3+ rooms (whichever comes first) a non-refundable deposit of 20% will be taken at the point of booking.

Cancelling a booking

You can cancel your stay without further charges if notice is given to Cohort Hostel at least 24 hours prior to 12.00 hours (GMT) on the arrival date, i.e. if you are due to arrive on 24th you can cancel up to Midday on 23rd with no further charges.

In the event of a no-show or failure to cancel the booking by this time we charge your card the full cost of your booking.

For bookings made on or after 10th June 2020:

You may cancel or modify your booking free of charge if notice is given to Cohort Hostel at least 24 hours prior to 12.00 hours (GMT) on the arrival date, i.e. if you are due to arrive on 24th you can cancel up to Midday on 23rd free of charge.

In all instances, in the event of a no-show or failure to cancel the booking within the free cancellation period we will charge your card the full cost of your booking.

Making amendments to your booking

You can make amendments to your booking at any point up until Midday the day before the booked arrival date.

Once you have arrived at Cohort and paid the balance of your booking in full there will be no refunds if you decide to shorten your stay.

If you would like to extend your booking please tell us as soon as you can to make sure we can fit you in. In some instances it may be necessary for you to change rooms although we will do our best to avoid this.

We do not allow open ended bookings. If you need to amend the dates of your booking you will need to know what dates you would like to change them to otherwise we will treat it as a cancellation and you will lose your deposit. You can move your booking to another date within 3 months of the original arrival date or up until 31st October of that year; whichever comes first.

Amending the dates of your booking is subject to availability. We aim to be flexible and will change it if we can however if the dates you require aren’t available and you need to cancel there will be no refund of your booking deposit.

For bookings made on or after 10th June 2020:

All the above applies however if we cannot accommodate your changes and you wish to cancel you can do so free of charge provided you are still within the free cancellation period.

Non-refundable rate bookings

No modifications or cancellations are allowed if you have selected the non-refundable rates. In all circumstances the full cost of the booking will be charged.

We reserve the right to pre-authorise your card to check validity and to cancel the booking in the event of the card transaction being declined.

Bookings which break the law

We expect all our guests to keep abreast of government guidance during the pandemic period. When you arrive if it is found that your booking breaks the law, i.e. is more than 6 people, etc. we reserve the right to refuse your reservation and a refund will not be given.

If you are unsure please feel free to get in touch with us or check the government guidance around meeting people here.

Multiple bed bookings

If your booking is for a number of people please contact us to request all being in the same room; we will endeavour to keep groups together but cannot make any guarantees.

Paying for your stay

You are required to pay the remaining balance of your stay on arrival.

Accepted payments

Please note that during this pandemic period we will not accept cash as a method of payment. Please ensure you have a card with you on arrival, alternatively we can use the one you secured the booking with.

We accept cash (sterling) or cards at the hostel. Payment by cheque, postal order or foreign currency will not be accepted.

We accept Visa (debit & credit), MasterCard (debit & credit), Switch and Maestro cards. We do not accept AmEx or Diners cards.

There are no charges when using your card at the hostel, nor is there a minimum spend when using your card. Should you be using a credit card to make a payment of over £300 a 2% administration charge will be levied.

Age policy

Cohort Hostel is a family friendly hostel and will accept families with children over the age of 3 years old.

To ensure we provide safe and suitable accommodation for everyone, guests aged 15 and under must be accompanied by a person who is 21 years or older. Children aged 12 and over can stay in public dormitories if checked in with and accompanied by a responsible adult.

Children under the age of 12 are not permitted to stay in public dormitory accommodation and should be booked into a private room.

Guests aged 16 or over may stay in any accommodation.

We reserve the right to refuse entry on arrival to anyone not adhering to these guidelines; if this is the case NO refund will be given.

Photo ID

We will require all guests staying with us to have photographic ID; in the case of non-UK guests this must be a passport.  

We will ask for photographic identification from any person purchasing alcohol at our bar who our staff deem to look under the age of 25.

Alcohol policy

Cohort Hostel has a licensed bar. For this reason guests can only drink alcohol in the main lounge which was purchased at the hostel bar.

Guests can drink alcohol bought off the premises in the kitchen and courtyard. We do not allow alcohol to be drunk in the bedrooms.

Guest behaviour

Cohort aims to provide a friendly, peaceful and secure environment for our guests. In return we expect our guests to be respectful towards our staff and building.

Any guest who is deemed threatening, intimidating, physically or verbally abusive or displays unacceptable or inappropriate behaviour will be asked to leave the building immediately.  

Guests are not permitted to use our social spaces outside of reception hours (11pm – 8am); there will be a £25 disruption charge levied for non-compliance.

It is not permitted to bring non-guests into the building after 10pm.

Any incident which requires extraordinary cleaning measures will incur a cleaning charge of £50.

All damages and breakages must be paid for.

Cohort Hostel reserve the right to charge without notification the credit/debit card of the guest for any of the above. We will endeavour to inform the cardholder in person, by email or phone of any charges we have made. 

Group & School bookings

Please see our GROUPS TERMS & CONDITIONS page.

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